SPY Team - Customer Service

IT STARTED WITH A GOOD IDEA!

SPY is a Danish company. Founded by people from the IT and fashion industries who thought it should be easier to keep track of everything related to purchasing, sales and inventory. That's why we developed a unified business system. All information is in one place, so everyone always has an overview and no one has to guess the status.

WE KNOW THE INDUSTRY FROM THE INSIDE

Most employees at SPY have themselves spent many years in the fashion and lifestyle industry. This means that all the special needs that these industries have are built into the system from the start and continuously developed. A development that never stops.

Meet the people at SPY

We are a diverse bunch. But we all burn for making your everyday life easier. And your business better.

Support & Lifeline

Hanne Bækgaard Therkelsen

Support and lifeline

You can ask Hanne about anything. Everything about the SPY system. But also everything about sales in the fashion industry. Hanne herself has almost 20 years of experience with sales, service, sales and agent support, coordination and much more. Just call. You won't regret it.

Iben Viborg Hansen

Support and lifeline

Iben knows the fashion industry like few others. She is trained as a buyer, has worked as a Brand Manager, and has been responsible for product management and sales. More than 20 years of experience with purchasing, production and wholesale at several companies means that Iben can help you with much more than the functions in SPY.

Jakob Skuldbøl

Support and lifeline

Jakob has, with 13 years of experience as a sales coordinator from the textile industry, a good understanding of what it takes for sales, purchasing, finance and warehouse to work together. And he is used to providing customer service, where the combination of knowledge and experience benefits customers daily.

Jakob Vahl-Zeuthen

Head of international sales

Jakob works with sales and establishing new markets in Europe, helping brands and retailers create clarity in their data and processes. At SPY, his focus is on making systems and everyday work fit together so data creates value instead of extra work. He has many years of experience from the brand, agent and system sides. Get in touch with Jakob if you want an honest and concrete conversation about what SPY can do for your business.

Jakob Østergaard

Technical support and lifeline

Jakob is originally trained as a pedagogue. However, pedagogy was replaced with IT with a special focus on user support. Jakob has more than 25 years of experience with IT support and always works from the mottos "there are no stupid questions" and "we'll fix it". So when IT is acting up, Jakob is always ready to help.

Jette Faartoft

Financial support and lifeline

Jette comes from the financial industry and has many years of experience as a customer advisor at Midt Factoring. Her knowledge and approach to tasks makes Jette the right person to help with financial matters, setups and integrations to accounting systems.

Lene Kusk Mikkelsen

Support and lifeline

Lene has worked with both warehouse, sales and with many years of experience as a buyer in several textile companies, Lene is the perfect supporter. She helps customers with her calm personality and cool overview.

Lieke Vrakking

Support and Lifeline, Co-Owner (NL)

Lieke increases the team with 20 years of experience in the textile industry with a focus on improving the quality of garments and production. Meeting customer requirements and setting standards for improvement. She is used to training suppliers and teams in understanding quality, processes and workflows.

Lisa van Donselaar

Head of Sales (NL)

Lisa has a background in retail. With over 15 years of experience in shoes, women's and men's clothing. As an experienced team leader, she is used to building connections with people. Lisa likes to solve problems with a focus on opportunities, potentials and constant improvement.

Mette Skovsbøll

Finance, HR and Support

Mette is originally trained in retail. But after more than 10 years with various jobs in the fashion industry, she moved on to the IT industry, customer service and administration. Mette has been with SPY from day one and is responsible for support, consulting, training and finance.

Poul M. Kristensen Escribano

Communication and lifeline

When IT needs to be communicated so everyone can understand it, Poul is the man. With an education in E-concepts and experience from marketing, he helps bring SPY closer to users through communication, support and service design.

Susanna Wermuth

Support and lifeline

Susanna is trained as a buyer and has many years of experience from the industry. Her extensive experience means she knows all the different workflows from design to sales, purchasing, production and warehouse. Everything is under control and if not, it will be when Susanna is on the case – a welcoming smile and world-class support.

Susanne Soelberg

Lunch lady

"Without food and drink, the hero is no good" Susanne knows this, as she makes sure that lunch is a pleasure and that the whole house thrives every single day.

Tina Fonnesbech Pedersen

Ambassador and Lifeline

Are you considering whether SPY is a solution for you? Then you should get in touch with Tina, who would love to visit and present SPY to you. When Tina is not busy with meetings with companies that want to hear more about SPY, she helps out in support. Tina has many years of experience from the industry and has a very broad knowledge about everything. Tina has a keen eye for making things work across the entire value chain.

Tina Joensø

Support and lifeline

Tina has over 11 years of experience as a sales, e-commerce and key account coordinator from the textile industry. She has worked in large clothing corporations, but also at smaller companies. Our customers benefit from Tina's very broad and good understanding of the entire value chain in the textile industry.

Development

Daniel Pape

Developer

Daniel first thought he would work with graphics, but as a multimedia designer he quickly found a new direction. He was captivated by coding and has since had a special interest in everything related to data and systems. He loves finding patterns and creating solutions that make things work together. When he's not working, he immerses himself in hobbies – and yes, they're just as nerdy as his job (in a good way).

Jakob Nygård Larsen

Developer

Jakob has always known that 'something with computers' was the way forward. This has meant studies in both computer science and software engineering. In the end, however, practice won over theory. We – and SPY's customers – benefit from this every day.

Jan Ebsen

Developer

Jan has always had a strong interest in IT and how things work "under the hood", which has resulted in the motto "If it can be taken apart, it can also be put back together". He has worked with coding and website development since 2008 and is driven by improvements and optimizations.

Mathias Kamuch Kristensen

Frontend developer

Mathias, the always happy multimedia designer, has a background in programming and design. Now he channels his IT enthusiasm into the textile industry. From childhood, the fascination with IT, film and graphic design has driven him, and now he mixes the worlds of technology and textiles with every line of code. Mathias' goal is to make the textile industry more user-friendly and visually engaging.

Nicolai Timmerby Steffensen

Developer

Years of burning interest in IT, hardware and programming meant that Nicolai took an education as a data technician in 2015. Since then, he has worked at SPY and fortunately the desire to program has not diminished.

Nicolas Meller Søndergaard

Developer

With a background as a trained computer scientist, Nicolas has experience in software development, particularly with freight solutions and in the maritime sector. One of his great interests is learning new things and developing – both within software development and his many other hobbies and interests.

Oliver Korsholm

Developer

Oliver is a data technician specializing in programming. He has flair and understanding of the code inside the "machinery" that helps make a difference in SPY's constant development. Here he works with the rest of the development team on maintenance – and implementation of new features.

Sebastian Bach Andersen

Developer

Sebastian is a trained data technician and has always had an interest in everything to do with computers. For him, programming is a tool to make work easier – both for himself and for his customers. He is motivated by helping others and giving them a good experience with IT.

Thomas Olsson

Developer

Thomas has been passionate about programming for a long time and is a dedicated developer who always has an eye for detail. When he's not coding, he spends time optimizing his Smart Home. If you've heard of a good Danish comedian, you can be sure Thomas can quote several of their jokes.

Management

Dan Skovsbøll

Management, design and development

Dan grew up in the IT industry. He has a special focus on how digitalization and IT can develop and optimize companies. Primarily in the fashion industry.

Jens Bjerre Kristiansen

Management and integration with accounting systems

Jens is actually a trained radio mechanic at B&O. But the radios were replaced by IT, where Jens has more than 20 years of experience as a consultant and developer on accounting systems.

Jesper Bjerregaard

Management and sales

Since Jesper left school, he has been a salesman, then sales manager, founder and CEO of some of Denmark's largest and best-known fashion and textile companies. Jesper really knows the fashion industry from the inside.

Mads Skovgaard Føhns

Management and Captain for the developers

If you can think it, Mads can program it. His background is HTX with a specialization in technology. And when there is no coding, Mads is a leader for a group of scouts.

Support

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